About Amiqus
Amiqus is the UK’s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved.
We’re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster.
Why now?
We’re one of the UK’s 50 fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation’s Future Fifty 2024 cohort.
We’re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years.
Join a purpose driven, ambitious team of 75+ as we 10x our impact.
About the role
This role sits within our Client Success team and will be responsible for acting as a main point of contact for a number of our existing clients, particularly SMB, Mid-Market, Legal, Accounting and Recruitment clients of Amiqus. We are looking for someone who can proactively build strong relationships with our clients and key decision makers in a professional and efficient manner in order to generate meaningful long term relationships and identify potential process improvements, up-sell opportunities and support our clients to ensure continued success.
Key responsibilities
How you'll make an impact:- Own Client Relationships: Be the go-to partner for your clients, leading check-ins, business reviews, and strategic conversations to ensure satisfaction and loyalty.
- Drive Revenue Growth: Spot and close upsell/cross-sell opportunities. Accurately forecast and manage your growth pipeline.
- Lead Onboarding & Adoption: Deliver fast time-to-value and boost product adoption with tailored success plans.
- Champion Customer Voice: Turn feedback into product insights and marketing wins. Nurture advocates for referrals and case studies.
- Be Data-Driven: Monitor key health metrics (e.g., usage, NPS, CSAT) in HubSpot. Prioritise actions to hit retention and growth targets.
- Collaborate Cross-Functionally: Work closely with Support, Product, Marketing, and Onboarding to deliver seamless customer experiences.Your Experience.
What we're looking for from you:- At least a few years in a mid-level customer success, account management, or a related client-facing role.
- Retention/expansion focus with a track record of meeting targets.
- Strong communication, organisation, and problem-solving skills.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and/or CS platforms (e.g., Gainsight, ChurnZero).
- Ability to manage multiple priorities in a fast-paced environment.
- A strategic mindset focused on outcomes and value.
- Nice-to-Haves:
- Experience in Legal Tech and/or Identity Verification.
Basic understanding of customer success frameworks (e.g., QBRs, health scoring).
Nice-to-Haves:
- Experience in Legal Tech and/or Identity Verification.
- Basic understanding of customer success frameworks (e.g., QBRs, health scoring)
Why Join?
- Grow your career in CS with mentorship and clear progression paths.
- Impact a high-growth company by shaping client experiences.
About you
Talented people make Amiqus and staying true to our culture is important as we continue to develop and grow. Most importantly, this role will be filled by someone who shares the same values and work ethic as we do.
Amiqus are looking for someone who can draw in and influence new and existing clients with their confidence and passion in the product. Someone who has the ability to work collaboratively with different people, managing relationships both internally and externally in a way that is beneficial to all parties.
Do you have a genuine interest in technology and product software? This could be your next role.
Interview process
We think it’s important to have an open and transparent process. The process might vary slightly but here’s what to expect:
An initial conversation with a member of our People Experience team
nterview with a senior team member/hiring manager and one other team member
Structured Panel interview and presentation for shortlisted candidates
References followed by role offer
Privacy policy
We recognise that diverse teams outperform. Perspectives and people of all backgrounds are welcome at Amiqus.
We enable our people to do their best work and reward them based on performance. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in all of our work.
If there’s anything we can do to make sure you have a positive interview experience, please let us know.
Lastly, as you might expect, we care about privacy and have a privacy policy which explains how we handle your information and data.
Contact us
Please reach out to us at work@amiqus.co
